Terms of service

These terms govern your use of the HoodDesk platform at hooddesk.com, operated by Sdesizns Tech Private Limited (“HoodDesk”, “we”, “us”). By creating an account, accepting an invitation, or otherwise accessing the platform, you agree to these terms.

1. Acceptance

Your society's authorised signatory (typically the committee chair or secretary) accepts these terms on behalf of the Resident Welfare Association or apartment owners' association. Individual residents, guards, and vendors using their respective apps accept these terms when they join via an invitation.

2. Accounts

You are responsible for safeguarding access credentials, OTP codes, and any super-admin keys we issue. You must promptly notify us of any suspected compromise. We are not liable for losses arising from unauthorised access caused by your failure to safeguard credentials.

3. Acceptable use

You agree not to (a) use HoodDesk to harass, defame, or stalk any person, (b) attempt to bypass tenant isolation or access another society's data, (c) reverse-engineer the platform, (d) upload illegal, malicious, or copyright-infringing content, or (e) use the platform to send unsolicited commercial communication.

4. Pricing and billing

HoodDesk is billed per flat per month, as agreed in your order form. Invoices are payable within 30 days unless stated otherwise. We may revise pricing on renewal with at least 30 days' notice.

5. Intellectual property

HoodDesk (including software, brand, and documentation) is and remains the property of Sdesizns Tech Private Limited. You receive a limited, non-exclusive, non-transferable, revocable licence to use HoodDesk for your society for the duration of your subscription. Your society retains full ownership of the operational data your committee, residents, guards, and vendors enter into the platform.

6. Data export and termination

You may request a full data export of your society's records at any time. On termination, we retain your data for 30 days to allow recovery of accidental cancellation, after which it is permanently deleted (except where statutory retention applies).

7. Service availability

HoodDesk targets high availability but is not warranted to be uninterrupted or error-free. We will provide reasonable advance notice of planned maintenance windows.

8. Limitation of liability

To the maximum extent permitted by law, HoodDesk's aggregate liability under these terms is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Privacy

Our handling of personal data is governed by the privacy policy, which forms part of these terms.

10. Governing law

These terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts at our registered office in India.

11. Changes

We may update these terms over time. Material changes will be announced via banner on hooddesk.com and email to active subscribers. Continued use after the effective date constitutes acceptance.

12. Contact

Sdesizns Tech Private Limited
hello@hooddesk.com